Please ensure you enter the correct delivery address as consignments which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
Tuffstuff Australia will endeavor to fulfill your requirements in a timely manner and at the lowest possible price! Goods are mostly dispatched the next business day after receipt of order. Delivery usually takes place approximately 1 to 5 business days from date of order & payment will occur prior to delivery.
All deliveries other than Australia Post require a commercial address for deliveries as general freight companies will not deliver to a private address. Please consider that heavy items may require special lifting and handling equipment. Please advise if this requirement is not available at your end. Alternatively, freight can be collected from the nearest freight depot used by Tuffstuff Australia’s nominated carrier.
Tuffstuff Australia uses a number of reputable freight companies depending upon the region of destination and order size and weight. Tuffstuff Australia will endeavor to provide you with the best possible freight solution.
If you prefer to collect your order from our Hallam Victoria warehouse or you would like to arrange your own freight, please click on ” I will arrange my own freight” in the shipping method of your order and write a note or call Customer Service on 03 9709 2333 to discuss how you would like to collect your freight.
Insurance covering damage or loss of goods during transport is the responsibility of the purchaser. Tuffstuff Australia will do everything possible to assist you in the issue.
However, because delay is sometimes outside of Tuffstuff Australia’s control, time of delivery shall not be of the essence. As such, Tuffstuff Australia shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products.
If you have not received the products within 14 days, please contact Customer Service on 03 9709 2333 or by email firstname.lastname@example.org , quoting your order reference number to notify us that your goods have not been delivered, a customer service agent will be in contact promptly.